Refund & Return Policy

Effective Date: 28/06/2026

Thank you for shopping with us. We want you to be satisfied with your purchase. Please read our Refund & Return Policy below.

Delivery

• We aim to deliver all orders within 5 business days after your order has been processed.
• Delivery times may vary slightly during holidays or due to circumstances beyond our control.
• You will receive a tracking number (where available) once your order has been shipped.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase (such as your order confirmation or receipt) is required.

Certain products cannot be returned for hygiene, health, or safety reasons if they have been opened or used.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved:

• Your refund will be issued to your original payment method.
• Refunds are usually processed within 5–10 business days, depending on your payment provider.

Original shipping charges are non-refundable unless the item is defective, damaged, or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:

• Your order number
• A description of the issue
• Clear photos of the item

We will arrange a replacement or a full refund at no additional cost.

Order Cancellation

Orders may be cancelled before they are shipped. If your order has already been shipped, you can return it under this Return Policy after delivery.

Return Shipping

If the return is due to a change of mind, the customer is responsible for return shipping costs.

If the item is faulty, damaged, or we sent the wrong product, we will cover the return shipping costs.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: support@yourstore.com

Store Name: Your Store Name

Note for Poland (EU)

If you sell to consumers in Poland, EU consumer law generally gives customers a 14-day right of withdrawal for most online purchases. Offering a 30-day return policy is more generous than the legal minimum, so your policy should not reduce customers' statutory rights. You may wish to include a sentence such as:

Your statutory consumer rights under Polish and European Union law remain unaffected by this Return & Refund Policy.

This helps ensure your policy is consistent with consumer protection requirements.